Introduction

Please read this privacy statement carefully.

This privacy statement explains how we use information we collect about you through this Ecovery website and web store, owned and operated by Motion Planet bv, as well as through other mobile sites, applications (apps), widgets, conferences, events, electronic newsletters, communications or other services (in summary, the “Services”) that link to this privacy statement.

This website and this privacy statement are intended for a Belgian and Dutch audience.

We strive to handle your information in a way that is fair and consistent with your expectations and we encourage you to read the information in this privacy statement and confirm that you have read it.

What information do we collect from you?

The data we receive and how we use it depends on what you do when you visit our website or use our web store.

Your personal data

Personal data is data that can specifically identify you, such as your:

• First name and surname;
• address, telephone number, email address or other contact information;
• user name;
• interests and qualifications;
• Cookies: This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”).
• IP (Internet Protocol) address when this address is associated with a specific user.

We collect personal data about our users in two ways:

1. when you provide us with information directly, such as by entering personal data on certain pages of the website. For example, when you fill in a form for a custom quote, when you send us a message via the website or when you make an account or purchase on our web shop .
2. automatically, specifically through cookies. Cookies are small files placed on your computer by websites you visit. They are used everywhere to make websites work or work more efficiently, and to provide information to the owners of the website. More information about cookies can be found via the cookie policy on the home page.

How does Motion Planet use personal data?

We may use the information you have shared with us through this website and relevant Services for the following purposes:

• to respond to your requests;
• to provide the services or information you have requested;
• to allow you to register certain products or services or to improve their functionality;
• to resolve or track the status of any issues with consumers and/or products or services;
• to manage our relationship with you and enable any necessary follow-up (e.g. by storing relevant information and preferences for a reasonable period of time);
• to enter into or perform a contract with you (e.g. in case you wish to order products or services from us);
• to allow you to participate in our online communities, including social media and blogs;
• to contact you with information that may be of interest to you – please see the 'Marketing and Information' section;
• For the preparation of order confirmations, invoices, quotations;
• To be able to send and return ordered products;
• To create a user account/login
• To forward newsletters, updates, discounts and information;
• in any other manner approved by you.

Lawfulness of the processing

Motion Planet relies on the following legal grounds for processing your personal data:

• Contractual obligation: to enter into and perform a contract with you (for example, to deliver to you a product that you have purchased in our web shop );
• Our legitimate interests: for example, to respond to and comply with any requests from you, or to process your user account information when you create an account on our website, to provide you with requested access.
• Your consent: For example, we always ask for your consent to send you marketing information, and by default we do not send you marketing materials unless you have expressly agreed to do so (for example, we do not send you newsletters unless you are subscribed to). Where we rely on your consent, you always have the right to withdraw this consent at any time.
• Legal Obligation: For example, to comply with any applicable law or regulation, court order or other legal process.

Non-Personal Information

Non-personal information is information that cannot identify you or in any way be associated with you. The non-personal information we collect through this website does not identify you as an individual and will not identify you. This can be data such as:

• the type of web browser software you use (for example, Internet Explorer);
• the name of the domain from which you access the Internet;
• the internet address of the website from which you are directly connected to our website;
• the date and time you access our website;
• which pages you have visited on our website;
• the search terms you use;
• the links you click.

More information about cookies can be found via the cookie policy on the home page.

What does Ecovery do with non-personal data?

We are always looking for ways to better serve you and improve our products, services and website experience. We use non-personal information about you to make this website more convenient for visitors. We may also use non-personal information for other business purposes. For example, we may use or collect non-personal information to:

• prepare reports for internal use to develop programs, products, services or content;
• modify or improve the information or services provided;

Direct marketing and informational materials.

Ecovery may provide you with informational materials such as samples or other information about our products and services, as well as information about nature studies or the products and services of others that may be of interest to you, based on the information you have given us and that we have collected via cookies or similar techniques regarding your use of Ecovery websites, social media and blogs.

We ask that you sign up for or consent to the use of your personal information for this type of information, in accordance with applicable laws.

If at any time you decide not to receive any informational, commercial or promotional information about our products and services or about the products or services of our affiliates or service providers, please email us at the contact details provided below and Please state “UNSUBSCRIBE” in the subject of your email. You can also use the unsubscribe procedure in any relevant communication you receive from us.

Please note that if you opt out of receiving promotional communications from us, we may still send you relevant information for other legal or contractual reasons, such as managing an account you may have with us, to respond to your requests, to perform contracts with you or to provide you with necessary legal information about, for example, product recalls.

Does Ecovery ever share personal data with third parties?

Ecovery only shares personal data that is necessary for the proper handling of your question or order with third parties involved in delivery, home delivery or payment. In the normal course of business, we may share certain personal data with Ecovery affiliates or with third-party companies that we hire to perform services or work on our behalf.

For example, we can:

• use other suppliers and sellers to send you products that you order from our website. In those cases, we provide the seller with the information necessary to process your order, such as your name and postal address;
• share address details with parcel services such as DHL, Bpost and GLS so that they can deliver the right products to the right place;
• allow payments to be made via the Mollie platform;
• use a service provider to administer certain newsletters or informational mailings that you have signed up for and to provide access to your email address for this purpose;
• use a third-party application or platform to manage and track our communications with you;
• use our affiliates to provide services related to your personal data. For example, we may store your information on a secure server at a location of our affiliate in Europe or the United States. For more information on the circumstances in which we may transfer your information to other countries, please see the relevant section below.

In all cases, we will not share more information than necessary and we will not authorize any third party to hold, disclose or use your information except to provide the requested services in accordance with the purposes described above.

Please note that subject to applicable laws, we may disclose your personal information if we believe we are required to do so to comply with a law, regulation, court order, legal request, or governmental request. In the unlikely event that all or part of our business is acquired by a third party, your information may be transferred to the new business owner to the extent relevant to the business in question and subject to appropriate safeguards in place.

In addition, we may use and disclose your personal data to third parties as necessary to:

• enforce this privacy statement and other rules about your use of this website;
• protect our rights or property;
• comply with any law or regulation, court order or other legal process;
• investigate cases of suspected fraud or illegal activity

Do we transfer personal data to other countries?

Except in cases where you specifically consent, we do not transfer your personal information collected on this website outside the EU.

Our third-party provider, Google Analytics (GA), will only process your personal data in the US if you consent to the use of Google Analytics when using the website or online store. Please see our cookie policy for more information. '

How long do we keep your personal data?

We only keep your personal data for as long as necessary to fulfill the purposes for which we are allowed to use it, as described in this privacy statement.

• For example, if you let us know that you no longer wish to receive a newsletter from us, we will immediately remove your email address from our mailing list;
• If you participate in a program through our website, we will delete the personal data provided as part of that program within a reasonable period of time after completion (a reasonable period is normally e.g. six months after completion, unless we have lawful reasons for some keep information for longer (e.g. if necessary for validation or to comply with retention obligations));
• If you buy an item with a warranty period, we will keep your data for as long as the warranty period is running so that we can apply the warranty to damaged or good materials;
• Payment platform Mollie does not store your personal data for longer than the mandatory statutory period or, if such a mandatory statutory period does not apply, no longer than is strictly necessary for the realization of the purposes for which your personal data was obtained.

What happens if the privacy statement is changed?

This privacy statement was last revised on November 13, 2020. We may change this privacy statement at any time for any reason. If we decide to make material changes to our privacy statement, we will post a notice on the home page of our website for a period of time after the change is made. We recommend that you read this privacy statement each time you visit the website.

Are there any special rules about children's privacy?

We are committed to protecting children's online privacy. We will not knowingly collect any personal information (such as a child's name or email address) from children under the age of 16 without the consent of someone with parental supervision. If you believe we have otherwise collected personal information from anyone under the age of 16, please contact us.

What about website security?

Security is very important to us.
We also understand that security is important to you. We use standard measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration or destruction. While no website or e-mail transmission is 100% secure, we encourage you to think carefully about what information you send or request via e-mail and to take appropriate measures such as keeping usernames and passwords confidential.

Your rights

You have the right to access, modify and, where applicable, delete your personal data at any time and to restrict the use of your personal data in compliance with applicable laws.

You also have the right to object at any time, based on your particular situation, to any use or processing of your personal data that we have based on our legitimate interests.

These requests can be sent to privacy@ ecovery .be or in writing to:

Motion Planet bv
Industriestraat 5
8755 Ruiselede
Belgium

Please note that we may ask you to show proof of identity (such as a copy of your identity card or passport) before we can carry out your request.

If we have based the collection or use of your personal information on your consent, then you also have the right to withdraw your consent at any time in the same manner as it was provided or by sending a request in the manner set out above.

You can also unsubscribe from direct marketing campaigns and request to stop receiving promotional materials at any time, without charge and without any justification, as described above.

You can contact our privacy team at privacy@ ecovery .be .

If you are not satisfied with how your request is handled by us, you can contact our data protection authority.
See also: www.dataprotectionauthority.be/burger

How to contact Ecovery ?

If you have any questions or comments about this privacy statement, please contact us by e-mail to privacy@ ecovery .be or via our website or by telephone on 0476 49 09 04 or by post addressed to Motion Planet, Industriestraat 5 , 8755 Ruiselede.